IBM Sterling Overview and How-to Videos
IBM Sterling Overview and How-to Videos
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Learn how the application creates alerts for tasks, how a supervisor assigns alerts to customer service representatives and self, and how the supervisors and CSRs…
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Learn how the application validates the returns against the return policy and how a customer service representative or a supervisor, with appropriate permission, can…
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Learn how to create returns and exchanges for customer orders in the IBM Sterling Call Center next-generation application and help customers return or exchange their…
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Learn how to create business customer profiles in the IBM Sterling Call Center next-generation application and then help customers create and manage their orders.
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Introduction to Sterling Intelligent Promising Premium edition
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Learn how to create a customer profile that can be used to create and manage orders.
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Learn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application.
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This video translates the technical language used with supply chain technology and describes a flow of goods using an example of apple juice production. We answer the…
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Learn how to help customers manage their shipments by using the IBM Sterling Call Center (next-generation) application.
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Learn how to connect to IBM Sterling Order Management queue manager directly from external queue manger over SSL.
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Learn how to cancel an order completely or partially by using the IBM Sterling Call Center (Next-generation) application.
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Learn how to modify orders in IBM Sterling Store Engagement.
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Learn how to create orders in IBM Sterling Store Engagement.
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Learn how to use the Solution Accelerator in IBM Environmental Intelligence Suite to monitor the operations of your solar and wind farms.
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Learn how to apply and resolve order holds by using the IBM Sterling Call Center application.
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