IBM Sterling Overview and How-to Videos
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From 270004T8GY 270004T8GY February 9th, 2025
Learn how to help customers create orders or complete their draft orders in the IBM Sterling Call Center next-generation application. -
From 270004T8GY 270004T8GY January 28th, 2025
Learn the robust capabilities of IBM Sterling® Store Engagement that empower your store associates to deliver superior customer experiences and maximize business… -
From 270004K8G9 270004K8G9 January 9th, 2025
IBM Sterling Order Management System Advanced B2B capabilities preview. -
From 270004T8GY 270004T8GY November 28th, 2024
Learn how the application creates alerts for tasks, how a supervisor assigns alerts to customer service representatives and self, and how the supervisors and CSRs… -
From 270004T8GY 270004T8GY October 7th, 2024
Learn how the application validates the returns against the return policy and how a customer service representative or a supervisor, with appropriate permission, can… -
From 270004T8GY 270004T8GY September 11th, 2024
Learn how to create returns and exchanges for customer orders in the IBM Sterling Call Center next-generation application and help customers return or exchange their… -
From 270004T8GY 270004T8GY August 16th, 2024
Learn how to create business customer profiles in the IBM Sterling Call Center next-generation application and then help customers create and manage their orders. -
From 270004T8GY 270004T8GY May 22nd, 2024
Introduction to Sterling Intelligent Promising Premium edition -
From 270004T8GY 270004T8GY August 25th, 2023
Learn how to create a customer profile that can be used to create and manage orders. -
From 270004T8GY 270004T8GY July 3rd, 2023
Learn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application. -
From 310001M7YE 310001M7YE May 18th, 2023
This video translates the technical language used with supply chain technology and describes a flow of goods using an example of apple juice production. We answer the… -
From 270004T8GY 270004T8GY April 19th, 2023
Learn how to help customers manage their shipments by using the IBM Sterling Call Center (next-generation) application. -
From 270004T8GY 270004T8GY April 13th, 2023
Learn how to connect to IBM Sterling Order Management queue manager directly from external queue manger over SSL. -
From 270004T8GY 270004T8GY March 27th, 2023
Learn how to cancel an order completely or partially by using the IBM Sterling Call Center (Next-generation) application. -
From 270004T8GY 270004T8GY February 23rd, 2023
Learn how to modify orders in IBM Sterling Store Engagement.
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