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Thumbnail for entry AI helps Lufthansa Connect to New Insights for Happier Customers

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AI helps Lufthansa Connect to New Insights for…

AI helps Lufthansa Connect to New Insights for Happier Customers

AI helps Lufthansa Connect to New Insights for Happier Customers

Lufthansa Group applies IBM Watson technology to analyze data about previous customer service engagements for insights that help agents answer current inquiries. “For Lufthansa, AI is so…

data analytics
ibm watson
ibm cloud
airline
customer service agents
ai
data exploration
knowledge system
knowledge management
big data
insights
expert system
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