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Eligibility and Entitlement Explainer

In times of crisis, vulnerable communities rely on their government programs for critical support. But it's challenging to modernize programs when agencies are relying on legacy systems. IBM…

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IBM Watson Care Manager Monthly Show and Tell (January 2021)

IBM Watson Care Manager (WCM) is a care and case management tool to support vulnerable populations. Product information is available in the Knowledge Center …

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IBM Cúram Social Program Management V8.0.1 deep dive: Caseworker and developer productivity improvements

This deep dive discusses the new features delivered in V8.0.1 that improve caseworkers’ productivity. It also covers the V8.0.1 features that enable developers to deliver a richer user…

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2021 Key Algorithms for Payment Integrity

Every year, our program integrity experts collate key fraud-fighting algorithms that can help strengthen your program, protect public resources throughout the past year of the COVID-19 pandemic and…

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IBM Cúram Social Program Management V8.0.0 evidence broker: Updating an application case with incoming evidence

This IBM Cúram Social Program Management evidence broker video demonstrates the scenario for a client with an ongoing integrated case that contains evidence that is shared to a new application…

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IBM Cúram Social Program Management V8.0.0 evidence broker: Updating an application case with historical evidence from an existing integrated case

This IBM Cúram Social Program Management evidence broker video demonstrates the scenario for a client with an ongoing integrated case that contains historical evidence that is shared to a new…

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IBM Cúram Social Program Management V8.0.0 evidence broker: Sharing evidence with missing mandatory information

This IBM Cúram Social Program Management evidence broker video demonstrates the scenario for a client with an ongoing integrated case that contains evidence that is shared to a new application…

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IBM Cúram Social Program Management V8.0.0: Introduction to V8.0.0 – caseworker productivity

The deep dive begins with a brief overview of the specific problems that are faced by caseworkers when they are completing their day-to-day tasks - problems that can reduce caseworkers’…

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IBM Cúram Social Program Management V8.0.0 deep dive: Integration with IBM Watson Assistant

The deep dive begins with a brief overview of the specific problems that are faced by caseworkers that the virtual assistant integration helps to address. The deep dive then walks through the details…

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IBM Cúram Social Program Management V8.0.0 deep dive: Improving the caseworker experience of the SPM user interface (UI)

The deep dive describes how the experience for caseworkers is transformed in SPM V8.0.0. The deep dive introduces you to the Carbon design system, which underpins the user interface (UI) improvements…

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IBM Cúram Social Program Management V8.0.0 deep dive: Case Overview and Entitlements card

The deep dive summarizes the current issues that are faced by caseworkers as they try to answer citizens’ questions. The deep dive also describes the new Case Overview feature in V8.0.0, which…

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IBM Cúram Social Program Management V8.0.0 deep dive: Flex charts and widgets replacement

This deep dive discusses the reasons the flex charts and widgets were replaced by modern JavaScript. The deep dive provides a brief description of each chart and widget that was replaced. Before and…

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Scenario: Evidence correction

The video shows how to correct evidence. When a client applied for Income Support, the client inadvertently entered their school type details incorrectly. When the caseworker edits the evidence to…

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Technology that puts citizens first

Citizens who need assistance from public services can face many barriers in understanding the benefits they may qualify for. IBM Citizen Engagement provides citizens with an AI-infused virtual…

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Connecting citizens to the services they need through real world data

Our team uses rich data resources including proprietary real-world data, analytics and deep healthcare expertise to help federal agencies increase value, lower costs and improve services for the…

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IBM Watson Care Manager Monthly Show and Tell (September 2021)

IBM Watson Care Manager (WCM) is a care and case management tool to support vulnerable populations. Product information is available in the Knowledge Center, and this short “Show &…

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