Search for tag: "technical support"

고객의 성공을 지원하는 IBM 기술지원서비스

IBM 기술지원서비스는 멀티벤더 IT 환경을 대상으로 전문가 단일 소스를 지원합니다. 이를 통해 복잡성을 줄이고 기술지원 비용을 절감할 수 있습니다. IBM은 전 세계적으로 높은 수준의 사전 예방적이고 예측 가능한 IT 지원을 제공하고 있습니다. 자국어 지원이 포함된 전 세계 57개 지원 센터, 전 세계 19,000명의 IT 기술지원 전문가, 130만…

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IBM Electronic Support Overview Teaser

IBM Electronic Support provides the tools and resources you need to install and use your IBM products, prevent problems from occurring, keep your products up-to-date, troubleshoot problems that may…

From  IBM Training

IBM System Storage Call Home

This video introduces the benefits of IBM Call Home, and how you can implement this support service in your environment to proactively maintain all of your IBM Storage systems.

From  IBM Training

IBM Spectrum LSF Support Center mobile app

This video introduces the IBM Spectrum LSF Support Center mobile app. The IBM Spectrum LSF Support Center provides a mobile access point to support resources and IBM Spectrum LSF product information.…

From  IBM Training

IBM Technical Support Chat - LiveChat

This video provides an overview of on IBM technical support chat, which IBM clients can use to chat with support agents about open service requests.

From  IBM Training

Using ECuRep to submit problem diagnostic data to IBM

This video demonstrates how to use the Enhanced Customer Data Repository (ECuRep) to submit problem diagnostic data to IBM Technical Support.

From  IBM Training

How to upload diagnostic data to IBM Support using IBM SDDUU

This video demonstrates how to send problem diagnostic data to IBM using the IBM Secure Diagnostic Data Upload Utility (SDDUU). A command line version is available. Please refer to:…

From  IBM Training

What is IBM Support Assistant?

This video provides a brief description of the IBM Support Assistant and how it can help you troubleshoot system issues. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT

From  IBM Training

IBM Support Assistant 5.0 Team Server: Working with and managing cases

This video demonstrates how to work with and manage cases in IBM Support Assistant 5.0 Team Server. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT

From  IBM Training

How IBM Uses Knowledge Centered Support (KCS)

This video describes how IBM captures knowledge while solving client issues, and then publishes this knowledge on the Web. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT

From  IBM Training

How to quickly find software downloads

This video demonstrates how to download a software fix from IBM Fix Central. Visit Fix Central at: http://ibm.co/FixCentralfromYT

From  IBM Training

IBM Support Assistant 5.0 Team Server: Using File Actions

This video demonstrates how to work with file actions in IBM Support Assistant 5.0 Team Server. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT

From  IBM Training

Site Technical Contact 101

This video explains the roles and responsibilities of the IBM Site Technical Contact, or STC. Each organization selects an STC when it purchases software from IBM through IBM Service Request.

From  IBM Training

What are the IBM Product Lifecycle and EOS?

This video will help you understand the stages of the IBM Product Lifecycle, including End of Support.

From  IBM Training

Accelerated Value Program features of the IBM Support Portal

This video demonstrates the added benefits that IBM Accelerated Value Program clients receive from the IBM Support Portal. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT

From  IBM Training

IBM Support Assistant 5.0 Team Server: New features included in Fix Pack 1

This video demonstrates new features introduced in IBM Support Assistant Team Server V5 Fix Pack 1. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT

From  IBM Training