Search for tag: "salesforce"

Mei Lin Fung - People Centered Design - Where Technology is Going

Mei Lin Fung, the Godmother of CRM, was on the 2-person skunkworks team that created the initial version of CRM at Oracle, hired by Tom Siebel, and later reported to Marc Benioff, now CEO of…

From  550002V88T 550002V88T on January 30th, 2020 3 plays

Marsh: Transforming proof of insurance with blockchain

Construction companies hiring contractors and gig workers require them to submit proof of insurance before beginning work. However, obtaining and submitting this proof can take days and even weeks…

From  270006MQHP 270006MQHP on June 18th, 2019 278 plays

Salesforce and IBM Announce Landmark Agreement

Two of the most important companies in technology — Salesforce and IBM — are coming together in a new partnership that will bring smarter data, at scale, to their customers. With Einstein…

From  0600009K90 0600009K90 on September 14th, 2018 26 plays

IBM Support Community: Open and manage cases (Chinese)

This video demonstrates how to open and manage cases in the IBM Support community that is available for select products.

From  5012EW5JYM 5012EW5JYM on June 6th, 2018 280 plays

Introducing the IBM Support Community: Search (Chinese)

This video demonstrates how to find solutions in the IBM Support community that is available for selected products.

From  5012EW5JYM 5012EW5JYM on June 6th, 2018 117 plays

Introducing the IBM Support Community: Forums (Chinese)

This video demonstrates how to use the IBM Support community forums that are available for select products.

From  5012EW5JYM 5012EW5JYM on June 6th, 2018 149 plays

Salesforce_UBX_Integration_demo

Integration between Salesforce and UBX

From  270004STYK 270004STYK on March 28th, 2018 141 plays

IBM Support with Watson

IBM is enhancing your experience with an improved self-service support platform that is illuminated by Watson.

From  550005NGVW 550005NGVW on November 3rd, 2017 295 plays

KCS in 5 Minutes

This video describes the concepts of Knowledge Centered Service (KCS): its origin, its steps, its benefits, and its implementation.

From  5012EW5JYM 5012EW5JYM on October 12th, 2017 4,287 plays