Search for tag: "pandemic"

Rhode Island Department of Health: Contact center optimization helps keep classrooms open

A state public health agency in the US increases the speed of case investigations by 5x when it engages IBM Consulting to deploy a contact-center-as-a-service solution augmented by a virtual…

From  chq_master_librarians

Plan for business resilience: Keynote and client panel

Facing expected, and unexpected, disruption and volatility, organizations have to rethink traditional ways of working. Hear from Stephanie Mehta, Editor-in-Chief at FastCompany, on how to build a…

From  CorpMkt-EiC-JY