Search for tag: "omnichannel"

Indosat reinvents the contact center with IBM

Indosat Ooredoo was seeking to enhance customer experience and agent productivity by embedding digital in all customer interactions. Indosat Ooredoo collaborated with IBM to modernize its contact…

From  270006MQHP 270006MQHP on October 15th, 2020

Experience the Power of AI in Watson Order Optimizer

With Watson, you can reduce your cost per order and increase customer satisfaction by optimizing the routing of online customer orders across both your distribution centers and physical stores. To…

From  550000X2VD 550000X2VD on May 17th, 2019

Fossil's journey implementing Omnichannel Order Management

This webinar describes how Fossil Group Inc., an Internet Retailer Top 500 company, improved their customer's experience by implementing omnichannel order management

From  chq_mkt_delegated on March 21st, 2019

Delivering Omnichannel Engagement with IBM Digital Experience

Digital channels are exploding! With so many channels, it becomes harder and harder to create memorable, consistent impressions in each one! Also, supporting personalized content on all these…

From  50C290DHPS 50C290DHPS on September 28th, 2018

IBM Omni-channel Order Management

Consumers expect what they want, when and where they want it. They expect a positive experience, before, during and after purchase. Can you do this for your customers? Your competitors can! Do you…

From  50C290DHPS 50C290DHPS on September 19th, 2018

GDPR is here. What's next for marketers?

The EU General Data Protection Regulation (GDPR) is in effect, and feedback indicates many companies doing business globally are defaulting their policies to be compliant, whether or not their…

From  chq_mkt_delegated on July 27th, 2018

Creating Differentiated Brand Experiences with IBM Digital Commerce

Creating high quality eCommerce experiences is not as difficult as you might think. Only IBM has a modern commerce platform that allows organizations to go on the offensive instead of playing catch…

From  chq_mkt_delegated on July 25th, 2018

GDPR Has Arrived. What Does This Mean for Online Sellers

The GDPR journey has begun. What are your solution providers doing to help you be compliant? Join this webinar to find out how IBM Watson Commerce helps online sellers meet the new, stringent data…

From  chq_mkt_delegated on July 23rd, 2018

The secret to getting 301% ROI on your ideation process? IBM Design Thinking

IBM Design Thinking is our approach to applying user-centric design at speed and scale to the modern enterprise. It’s a framework to help teams not only form intent but deliver measurable…

From  chq_mkt_delegated on July 20th, 2018