Search for tag: "knowledge centered service"

An Introduction to KCS in IBM

This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge.

From  550005NGVW 550005NGVW on January 11th, 2018 8,573 plays

KCS in 5 Minutes

This video describes the concepts of Knowledge Centered Service (KCS): its origin, its steps, its benefits, and its implementation.

From  5012EW5JYM 5012EW5JYM on October 12th, 2017 4,288 plays