Search for tag: "help desk"

Solution demo: Workplace Support Services with Watson

See four typical user interactions with the solution, which uses analytics, cognitive technology and automation to drive outstanding IT service desk support experiences. ibm.biz/servicedesk

From  270007DJD9 270007DJD9 4 Months ago 14 views

CrushBank: Using machine learning to transform IT support

CrushBank partners with IBM to develop a cloud-based support application that uses the IBM Watson Rank and Retrieve service. This application enables the help desk personnel to quickly find the most…

From  270006MQHP 270006MQHP A year ago 79 views

Help Desk Best Practices for IBM Connections Chat

During a recent Ask the Experts session, Asia Bashadi from L2 Support spoke about the best practices to follow when working through a chat issue with Support. More information on this session,…

From  120000DANV 120000DANV 3 Years ago 32 views