Search for tag: "help desk"

Solution demo: Workplace Support Services with Watson

See four typical user interactions with the solution, which uses analytics, cognitive technology and automation to drive outstanding IT service desk support experiences.

From  270007DJD9 270007DJD9 on May 3rd, 2019 25 plays

CrushBank: Using machine learning to transform IT support

CrushBank partners with IBM to develop a cloud-based support application that uses the IBM Watson Rank and Retrieve service. This application enables the help desk personnel to quickly find the most…

From  270006MQHP 270006MQHP on September 10th, 2018 98 plays

Help Desk Best Practices for IBM Connections Chat

During a recent Ask the Experts session, Asia Bashadi from L2 Support spoke about the best practices to follow when working through a chat issue with Support. More information on this session,…

From  120000DANV 120000DANV on April 4th, 2016 33 plays