Search for tag: "forrester"

Forrester Webinar: Next Gen Channel Opportunities In 2019

Learn how new technologies, buyers and business models are creating opportunities for Next Gen partners. Hear more in this podcast from leading Jay McBain, Principal Analyst - Channels, Partnerships…

From  270002WY2C 270002WY2C 3 Months ago 18 views

Innovation with a secure, open and connected platform | IBM LinuxONE™

Sit down with Barry Baker, VP of Offering Management for IBM Z and LinuxONE, and guest speaker, Forrester Analyst Chris Gardner as they discuss why CIOs and CTOs are seeking new ways to operate and…

From  3100004B3M 3100004B3M 11 Months ago 16 views

Learn How to Use Customer-Level Data to Shape Customer Journeys and Drive Loyalty

Firms aspire to the benefits of a customer journey focus but struggle to achieve them because of obstacles in four realms: approach, ownership, tools, and culture. A shift in focus from channels and…

From  50QHPYU842 50QHPYU842 A year ago 6 views

20 Years In: The State of the CX Profession

While CX professionals have finally reached the boardroom, they must pick up steam to master the tools, techniques & customers of tomorrow.

From  50QKF2525J 50QKF2525J A year ago 77 views