Search for tag: "customer service"

Zions Bancorporation Improves Customer Service with IBM Master Data Management

Learn About IBM MDM: https://ibm.co/2MzTlhl Learn About IBM MDM Express: https://ibm.co/2NP5pvq After a series of mergers and acquisitions, Zions Bancorporation sought a standardized, highly…

From  3100004B3M 3100004B3M on November 9th, 2018 15 plays

AI helps Lufthansa Connect to New Insights for Happier Customers

Lufthansa Group applies IBM Watson technology to analyze data about previous customer service engagements for insights that help agents answer current inquiries. “For Lufthansa, AI is so…

From  270006MQHP 270006MQHP on October 9th, 2018 650 plays

How AI transformed ABB customer support in just 90 days

Being customer-centric requires companies to understand not only what their customers are telling them but how they're feeling. As with most global manufacturers, ABB had an enormous amount of…

From  270006MQHP 270006MQHP on September 19th, 2018 505 plays

nib: Using AI to help expand healthcare coverage across New Zealand

nib leverages IBM Watson Assistant technology to develop Frankie, a virtual health insurance consultant. Frankie interacts with customers by responding to routine queries, this helps live agents…

From  270006MQHP 270006MQHP on September 18th, 2018 143 plays