Search for tag: "customer service"

Goodbye Warteschleife: Mit Watson Assistant macht Vodafone WhatsApp zum KI-gestützen Kundenservice

Vodafone Deutschland revolutioniert mit TOBi die Digitalisierung des Kundenservice durch den Einsatz von WhatsApp in Verbindung mit der Intelligenz von IBM Watson.

From  3100028KV4 3100028KV4 on March 24th, 2021

Voxo helping COOP transforming insights to actions.

Voxo is helping COOP transforming insights to actions by digitally analysing customer service calls. Voxo and IBM are partnering to deliver the service in IBM Cloud.

From  3100028KV4 3100028KV4 on February 19th, 2021

Asan Medical Center - IBM Services 를 통해 고객 서비스 및 운영 효율성 향상

고객 서비스를 향상시키고 효율성을 높이기 위해 Asan Medical Center (AMC)는 IBM 서비스와 협력하여 IBM Garage ™ 방법론을 사용하여 지능형 자동화를 통해 병상 할당 작업 및 입원 환자 예약을 자동화했습니다. 더 읽어보기: https://ibm.co/3h8Zds1 아산의료원은 지능형 자동화를 통해 최대 20분까지…

From  270006MQHP 270006MQHP on September 10th, 2020

Asan Medical Center embarks on a digital transformation journey with IBM Services

With a vison to become a Smart Hospital, Asan Medical Center (AMC) was seeking to improve customer service and operational efficiency through technology. AMC collaborated with IBM Services to…

From  270006MQHP 270006MQHP on August 27th, 2020

Asan Medical Center collaborates with IBM Services to improve customer service and efficiency

Seeking to enhance customer service and drive efficiency, Asan Medical Center (AMC) collaborated with IBM Services to automate the bed allocation task and inpatient reservation through intelligent…

From  270006MQHP 270006MQHP on August 27th, 2020

AI helps Lufthansa Connect to New Insights for Happier Customers

Lufthansa Group applies IBM Watson technology to analyze data about previous customer service engagements for insights that help agents answer current inquiries. “For Lufthansa, AI is so…

From  270006MQHP 270006MQHP on October 9th, 2018

nib: Using AI to help expand healthcare coverage across New Zealand

nib leverages IBM Watson Assistant technology to develop Frankie, a virtual health insurance consultant. Frankie interacts with customers by responding to routine queries, this helps live agents…

From  270006MQHP 270006MQHP on September 18th, 2018