Search for tag: "customer service"

Zions Bancorporation Improves Customer Service with IBM Master Data Management

Learn About IBM MDM: https://ibm.co/2MzTlhl Learn About IBM MDM Express: https://ibm.co/2NP5pvq After a series of mergers and acquisitions, Zions Bancorporation sought a standardized, highly…

From  3100004B3M 3100004B3M 10 Months ago 13 views

AI helps Lufthansa Connect to New Insights for Happier Customers

Lufthansa Group applies IBM Watson technology to analyze data about previous customer service engagements for insights that help agents answer current inquiries. “For Lufthansa, AI is so…

From  270006MQHP 270006MQHP 11 Months ago 388 views

How AI transformed ABB customer support in just 90 days

Being customer-centric requires companies to understand not only what their customers are telling them but how they're feeling. As with most global manufacturers, ABB had an enormous amount of…

From  270006MQHP 270006MQHP 11 Months ago 465 views

nib: Using AI to help expand healthcare coverage across New Zealand

nib leverages IBM Watson Assistant technology to develop Frankie, a virtual health insurance consultant. Frankie interacts with customers by responding to routine queries, this helps live agents…

From  270006MQHP 270006MQHP 11 Months ago 126 views

Storage innovation transforms Royal Caribbean Ltd.

To deliver the WOW experience, Royal Caribbean Ltd. relies on IBM Storage solutions to extract actionable insights, run business critical applications, and ease the management of their data center.…

From  270006MQHP 270006MQHP 2 Years ago 115 views