Search for tag: "customer experience"

JR West: Using Cloud, AI and IoT to make infrastructure a services industry

JR West Group, a railway company in Japan, adopted IBM API Connect to offer its operations data as APIs to create open innovation, reduce service costs and improve productivity. Developers can embed…

From  270006MQHP 270006MQHP on October 11th, 2019 8 plays

The Digital and Cognitive Benefits of Moving Core Claims' Systems to the Cloud

The video talk about the Digital and Cognitive Benefits of Moving Core Claims' Systems to the Cloud.

From  500Y5HD1B0 500Y5HD1B0 on June 18th, 2019 7 plays

Japan Airlines onboards AI to change the customer travel experience

Japan Airlines has embarked on a mission to set a new standard for customer service: personalized travel recommendations based on customer information provided to the airline. The airline decided to…

From  270006MQHP 270006MQHP on June 13th, 2019 258 plays

Transformez vos données en actions avec Watson Customer Experience Analytics

Mettez les données à disposition de vos équipes pour des décisions plus éclairées avec Watson Customer Experience Analytics. Pour en savoir plus : …

From  50QHPYU842 50QHPYU842 on April 11th, 2019 4 plays

La clave para mejorar la Experiencia de Cliente

En este webinar analizaremos las ventajas que ofrece Customer Experience Analytics (CXA), la solución de IBM que permite monitorizar los canales digitales y mejorar así la experiencia…

From  50QHPYU842 50QHPYU842 on April 4th, 2019 30 plays

IBM Customer Experience Analytics Overview

IBM Customer Experience Analytics is the only solution that enables marketers to pivot seamlessly between quantitative and qualitative analytics to answer the what, why, where, when and how of…

From  50C290DHPS 50C290DHPS on December 14th, 2018 60 plays

IBM Customer Experience Analytics Overview

IBM Customer Experience Analytics is the only solution that enables marketers to pivot seamlessly between quantitative and qualitative analytics to answer the what, why, where, when and how of…

From  50C290DHPS 50C290DHPS on November 5th, 2018 14 plays

Experience the power of AI in IBM Watson Customer Experience Analytics

Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion…

From  5500019Y4B 5500019Y4B on October 2nd, 2018 34 plays

Configure Watson Customer Experience Analytics

Learn the benefits of using the Watson Customer Experience Analytics configuration tool.

From  50C290DHPS 50C290DHPS on September 19th, 2018 13 plays

Learn why customers abandon online purchases with IBM Tealeaf

IBM’s customer behavior analytics identifies the issues that cause customers to leave websites and mobile apps before buying a product or service, allowing companies to stop further revenue…

From  50C290DHPS 50C290DHPS on September 19th, 2018 68 plays

Empower teams with data to make smarter decisions with Watson Customer Experience Analytics

See how Watson Customer Experience Analytics helps break down data silos and unite teams around a common view of the customer journey. Try the interactive demo: https://ibm.co/2LHRBxR

From  50C290DHPS 50C290DHPS on September 19th, 2018 37 plays

Delivering the Customer Experience Promise: The Customer-activated Enterprise

You know what your customers want and the service levels they expect, but can you deliver? Join us to learn how TELUS Communications of Canada partnered with IBM + Salesforce to co-create service…

From  0600009K90 0600009K90 on September 14th, 2018 1 plays

20 Years In: The State of the CX Profession

While CX professionals have finally reached the boardroom, they must pick up steam to master the tools, techniques & customers of tomorrow.

From  50QKF2525J 50QKF2525J on July 12th, 2018 80 plays

Honda uses IBM Watson’s machine learning capabilities to improve customer experience

Honda uses IBM's natural language capabilities to demystify its unstructured data and derive meaningful insights to improve customer experience. Stay in Touch: •IBM Client References:…

From  270006MQHP 270006MQHP on July 27th, 2017 460 plays

Toyota Financial Services: Enhances Customer experience leveraging IBM Watson Explorer

Toyota Financial Services leverages the power of IBM Watson Explorer to analyze customer data and gather useful insights that enable them to improve the overall customer experience. Read more:…

From  270006MQHP 270006MQHP on July 7th, 2017 57 plays