Search for tag: "customer experience"

How CIOs benefit from insurance claims automation with IBM Cloud® Paks

Meet Theresa, a CIO of an auto insurance company inundated by legacy systems. See how she uses IBM Cloud Paks to modernize operations and automate insurance claims to improve customer experience,…

From  507NXHVS54 507NXHVS54 on May 6th, 2021

Intelligent CX transformation with IBM and Adobe

The modern consumer expects personalization across the customer lifecycle. It is a brand's responsibility to line up with ever-evolving expectations and serve the right experience at the right…

From  270006HDJ4 270006HDJ4 on April 26th, 2021

IBM Cloud for Financial Services session with Pål Krogdahl, CTO and Industry Technical Leader, Banking and Financial Markets

IBM Cloud for Financial Services is designed to build trust and enable an ecosystem with features for security, compliance and resiliency

From  3100028KV4 3100028KV4 on December 18th, 2020

AI で変わるカスタマー・エクスペリエンス

カスタマー・エクスペリエンス市場は2022年までに641億ドルの価値があると予想されており、より良いエクスペリエンス・イニシアチブに投資することで、わずか36か月で収益が2倍になる可能性があります。ビジネスのカスタマー・エクスペリエンス向上イニシアチブにどのように投資していますか? IBM Cognitive Careがお手伝いします。

From  CHQMKT_Japan on December 4th, 2020

Deliver an unrivaled experience for your customers with IBM Watson and Salesforce

Hear from Gregg Spratto, VP of Operations at Autodesk, about the Watson and Salesforce partnership, and how it can be leveraged to transform customer care. Discover how businesses are using AI to…

From  CHQMKT_Services on December 3rd, 2020

Consumer banking for the Next Normal: New ways of working

The pandemic is amplifying market forces to disrupt traditional customer engagement models and challenge banks to reinvent themselves. The pandemic has left physical branches empty and has…

From  CHQMKT_NA on December 2nd, 2020

Diversity, inclusion, and innovation: how to lead through change

As we close the main broadcast, we pose to the audience, what will it take to bring your teams along with you? As leaders in financial services, from across functions and business lines, it’s…

From  CHQMKT_NA on December 1st, 2020

The future workplace: what returning to work will look like

Recent announcements from major institutions have run the gamut when it comes to their plans for staffing. Some have announced remote working policies extending indefinitely, while others have…

From  CHQMKT_NA on December 1st, 2020

Deliver an unrivaled experience for your customers with IBM Watson and Salesforce

Hear from Gregg Spratto, VP of Operations at Autodesk, about the Watson and Salesforce partnership, and how it can be leveraged to transform customer care. Discover how businesses are using AI to…

From  CHQMKT_Services on November 29th, 2020

The C-suite imperative: How strategy is changing pre- and post-pandemic

This panel of c-level tech executives will discuss how their technology strategies and priorities have evolved over the past nine months. They will offer insight in how they are working hand in glove…

From  CHQMKT_NA on November 24th, 2020

Resiliency through digital innovation

For more than a decade, BBVA has been a digital pioneer that foresaw the impact of the digital revolution on the industry and boldly embraced a vision that leveraged technology as the means to a…

From  CHQMKT_NA on November 24th, 2020

Enhancing compliance and security to drive innovation

To the frustration of many innovative leaders — whether in IT or in the business — regulatory compliance, third- or fourth-party risk, and security requirements often stop transformation…

From  CHQMKT_NA on November 24th, 2020

Regulators’ perspectives: Where do we go from here?

With ongoing uncertainty around the impacts of COVID-19 and the U.S. political landscape, financial services institutions need to re-evaluate their risk profiles. Growing from the turbulence of this…

From  CHQMKT_NA on November 24th, 2020

Security everywhere: Taking on the new cyber risk landscape

It is indisputable that the 2020 has tested vulnerabilities in security. More remote work means more unsecured network access points and cybercriminals are taking advantage of it. Reports of phishing…

From  CHQMKT_NA on November 24th, 2020

Leading ordinary people to extraordinary success

Leadership is the biggest difference. It is the difference between good performance and great performance. World class performance requires world class leadership.In challenging situations, or a…

From  CHQMKT_NA on November 24th, 2020