Search for tag: "customer experience"

The Digital and Cognitive Benefits of Moving Core Claims' Systems to the Cloud

The video talk about the Digital and Cognitive Benefits of Moving Core Claims' Systems to the Cloud.

From  5500013YP5 5500013YP5 2 Months ago 2 views

Japan Airlines onboards AI to change the customer travel experience

Japan Airlines has embarked on a mission to set a new standard for customer service: personalized travel recommendations based on customer information provided to the airline. The airline decided to…

From  270006MQHP 270006MQHP 2 Months ago 197 views

Transformez vos données en actions avec Watson Customer Experience Analytics

Mettez les données à disposition de vos équipes pour des décisions plus éclairées avec Watson Customer Experience Analytics. Pour en savoir plus : …

From  50QHPYU842 50QHPYU842 4 Months ago 4 views

La clave para mejorar la Experiencia de Cliente

En este webinar analizaremos las ventajas que ofrece Customer Experience Analytics (CXA), la solución de IBM que permite monitorizar los canales digitales y mejorar así la experiencia…

From  50QHPYU842 50QHPYU842 4 Months ago 29 views

IBM Customer Experience Analytics Overview

IBM Customer Experience Analytics is the only solution that enables marketers to pivot seamlessly between quantitative and qualitative analytics to answer the what, why, where, when and how of…

From  50C290DHPS 50C290DHPS 8 Months ago 52 views

IBM Customer Experience Analytics Overview

IBM Customer Experience Analytics is the only solution that enables marketers to pivot seamlessly between quantitative and qualitative analytics to answer the what, why, where, when and how of…

From  50C290DHPS 50C290DHPS 9 Months ago 14 views

Experience the power of AI in IBM Watson Customer Experience Analytics

Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion…

From  5500019Y4B 5500019Y4B 10 Months ago 26 views

Configure Watson Customer Experience Analytics

Learn the benefits of using the Watson Customer Experience Analytics configuration tool.

From  50C290DHPS 50C290DHPS 11 Months ago 10 views

Learn why customers abandon online purchases with IBM Tealeaf

IBM’s customer behavior analytics identifies the issues that cause customers to leave websites and mobile apps before buying a product or service, allowing companies to stop further revenue…

From  50C290DHPS 50C290DHPS 11 Months ago 50 views

Empower teams with data to make smarter decisions with Watson Customer Experience Analytics

See how Watson Customer Experience Analytics helps break down data silos and unite teams around a common view of the customer journey. Try the interactive demo: https://ibm.co/2LHRBxR

From  50C290DHPS 50C290DHPS 11 Months ago 33 views

Delivering the Customer Experience Promise: The Customer-activated Enterprise

You know what your customers want and the service levels they expect, but can you deliver? Join us to learn how TELUS Communications of Canada partnered with IBM + Salesforce to co-create service…

From  0600009K90 0600009K90 11 Months ago 1 views

20 Years In: The State of the CX Profession

While CX professionals have finally reached the boardroom, they must pick up steam to master the tools, techniques & customers of tomorrow.

From  50QKF2525J 50QKF2525J A year ago 75 views

Honda uses IBM Watson’s machine learning capabilities to improve customer experience

Honda uses IBM's natural language capabilities to demystify its unstructured data and derive meaningful insights to improve customer experience. Stay in Touch: •IBM Client References:…

From  270006MQHP 270006MQHP 2 Years ago 449 views

Toyota Financial Services: Enhances Customer experience leveraging IBM Watson Explorer

Toyota Financial Services leverages the power of IBM Watson Explorer to analyze customer data and gather useful insights that enable them to improve the overall customer experience. Read more:…

From  270006MQHP 270006MQHP 2 Years ago 56 views