Search for tag: "customer"

Transformación inteligente de CX con IBM y Adobe

El consumidor moderno espera personalización en todo el ciclo de vida del cliente. Es nuestra responsabilidad alinearnos con las expectativas en constante evolución y brindar la…

From  5500038UB8 5500038UB8 on July 20th, 2021

IBM Watson Assistant solves customer problems the first time

IBM Watson Assistant is an AI-powered virtual agent that provides customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using AI and NLP,…

From  50HY7UYC0M 50HY7UYC0M on June 30th, 2021

How conversational AI improves the digital banking experience

A leading bank in the Netherlands improves the digital customer experience, increases contact center efficiency and gains insights into customer needs when it engages IBM Global Business Services to…

From  270006MQHP 270006MQHP on June 28th, 2021

Fireside chat: Telstra 如何将人工智能愿景转变为数字化转型

深入探讨 Telstra 面临的挑战,从转变公司文化到证明其初始客户在人工智能实施方面的成功。观看 IBM 和 Telstra 的聊天对话,讨论初始项目的项目如何成功,以及它们如何扩展到内部使用案例。

From  50UQ6M3JSN 50UQ6M3JSN on June 28th, 2021

Tape Modernization

Take advantage of the new tape technology and keep your tape environment up to date. Modernizing your tape environment will provide the ability to get better performance, handle more data and reduce…

From  2700070HPT 2700070HPT on June 15th, 2021

Air Gap, a Cyber Resilience Protection with IBM Storage 06102021

Are you interested in learning and understanding the differences between Logical Air Gap and Physical Air Gap? Listen to this webinar session where you learn how the IBM Storage products support…

From  2700070HPT 2700070HPT on June 10th, 2021

A Year in Review

Neil Cattermull and Michael Conway talk AI, Customer Experience and what we have learned during the pandemic.

From  550000WD1Y 550000WD1Y on May 13th, 2021

How CIOs benefit from insurance claims automation with IBM Cloud® Paks

Meet Theresa, a CIO of an auto insurance company inundated by legacy systems. See how she uses IBM Cloud Paks to modernize operations and automate insurance claims to improve customer experience,…

From  CorpMkt-EiC-JY on May 6th, 2021

Intelligent CX transformation with IBM and Adobe

The modern consumer expects personalization across the customer lifecycle. It is a brand's responsibility to line up with ever-evolving expectations and serve the right experience at the right…

From  270006HDJ4 270006HDJ4 on April 26th, 2021

Goodbye Warteschleife: Mit Watson Assistant macht Vodafone WhatsApp zum KI-gestützen Kundenservice

Vodafone Deutschland revolutioniert mit TOBi die Digitalisierung des Kundenservice durch den Einsatz von WhatsApp in Verbindung mit der Intelligenz von IBM Watson.

From  3100028KV4 3100028KV4 on March 24th, 2021

Voxo helping COOP transforming insights to actions.

Voxo is helping COOP transforming insights to actions by digitally analysing customer service calls. Voxo and IBM are partnering to deliver the service in IBM Cloud.

From  3100028KV4 3100028KV4 on February 19th, 2021

TS7700 Best Practices 02112021

The TS7700 Virtualization Engine can be left running like a black box; however many enhancements were made available, both via code releases and new hardware platforms, since its inception in 2007…

From  2700070HPT 2700070HPT on February 11th, 2021