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You've been there before: the automated customer service options send
you in circles, you can't get your question answered or your problem
addressed - and you can't reach a human…
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The contact center—the hub of most customer service operations—has come a long way in the past couple of decades. Tools such as interactive voice response (IVR), agent assist, robotic…
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Customer service has topped the list of functions CEOs consider a #1 priority for generative AI investment¹, so the race is on to accelerate adoption of these technologies. Join IBM to learn…
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What if you could use generative AI not to replace your CSRs but to make them more productive ? It’s time to rethink the agent experience.
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What if AI could help you turn contact-center
operations from a sunk cost into a relationship builder? It’s time to rethink contact centers.
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What if generative AI could create virtual
assistants that can answer virtually everything? It’s time to rethink customer self-service.
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What if
generative AI could help you make customer-service relationships stronger?
It’s time to rethink customer service.
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We are thrilled to announce the return of the Client Engineering and Customer Success Open Evening on November 16th, 2023, at the IBM Innovation Center in London. This year we are launching our…
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Watch the annual unveiling of The State of Salesforce at Dreamforce 2023 to hear from customers about how they enacting digital transformation and using generative AI to create best-in-class consumer…
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