Search for tag: "contact center"

Salesforce Einstein​で変革するコンタクト・センター

コンタクト・センターは、この1年間、組織を急速にシフトし、新しいテクノロジーに適応する必要がありました。適応性や柔軟性などの重要なスキルは、これまで以上に不可欠です。詳細:https://www.ibm.com/jp-ja/services/salesforce/contact-center

From  CorpMkt-EiC-JD on January 14th, 2021

Salesforce Einstein​ AIによるコンタクト・センター改革

5 in 10: 5 Tips to Improve Your Contact Center in 10 minutes Each 10-minute episode of this fast-paced, multi-part series will explore tips and tricks to innovate and deliver exceptional employee…

From  CorpMkt-EiC-JD on December 4th, 2020

ICMIによるThe Contact Centerの全貌

5 in 10: 5 Tips to Improve Your Contact Center in 10 minutesEach 10-minute episode of this fast-paced, multi-part series will explore tips and tricks to innovate and deliver exceptional employee and…

From  CorpMkt-EiC-JD on December 4th, 2020

Deliver an unrivaled experience for your customers with IBM Watson and Salesforce

Hear from Gregg Spratto, VP of Operations at Autodesk, about the Watson and Salesforce partnership, and how it can be leveraged to transform customer care. Discover how businesses are using AI to…

From  CHQMKT_Services on December 3rd, 2020

Deliver an unrivaled experience for your customers with IBM Watson and Salesforce

Hear from Gregg Spratto, VP of Operations at Autodesk, about the Watson and Salesforce partnership, and how it can be leveraged to transform customer care. Discover how businesses are using AI to…

From  CHQMKT_Services on November 29th, 2020

Redefining the contact centre of tomorrow

Elevate customer interactions to create a resilient contact centre that addresses business challenges now and in the future.

From  CHQMKT_Europe on November 23rd, 2020

Unlock Your Contact Center AI with Salesforce Einstein​

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid…

From  270006HDJ4 270006HDJ4 on October 22nd, 2020

Customer Experience First with Salesforce Service Cloud​

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid…

From  270006HDJ4 270006HDJ4 on October 22nd, 2020

Empower the Agent Experience with Twilio

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid…

From  270006HDJ4 270006HDJ4 on October 22nd, 2020

The Contact Center Landscape with ICMI

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid…

From  270006HDJ4 270006HDJ4 on October 20th, 2020

Indosat reinvents the contact center with IBM

Indosat Ooredoo was seeking to enhance customer experience and agent productivity by embedding digital in all customer interactions. Indosat Ooredoo collaborated with IBM to modernize its contact…

From  270006MQHP 270006MQHP on October 15th, 2020