Search for tag: "call center"

Mark III Systems leverages IBM Watson technology to build open digital and cognitive platforms

By Leveraging IBM Cloud and Watson technology Mark III systems have introduced two groundbreaking platforms in the market: VideoRecon & Cognitive Call Center. VideoRecon is an open analytics…

From  270006MQHP 270006MQHP on October 30th, 2017 29 plays

Ceska Pojistovna improves Client Satisfaction Level with IBM Watson Explorer

Contact Center Department of Ceska Pojistovna now rely on IBM Watson Explorer to understand 100% calls received, 100% Emails received and to improve the Quality of Information used. Read more:…

From  270006MQHP 270006MQHP on June 30th, 2017 48 plays