Search for tag: "call center"

IBM watsonx Assistant + NICE CXone: Builder demo

This demo showcases the native integration between watsonx Assistant and NICE CXOne, from a builder perspective. The video highlights various capabilities including how to build in Actions (our…

From  chq_master_librarians

Adjusting price and managing payments

Learn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application.

From  270004T8GY 270004T8GY

IBM watsonx Assistant: Call Center Modernization

With watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call…

From  chq_master_librarians

Managing order fulfillment

Learn how to help customers manage their shipments by using the IBM Sterling Call Center (next-generation) application.

From  270004T8GY 270004T8GY

Canceling orders

Learn how to cancel an order completely or partially by using the IBM Sterling Call Center (Next-generation) application.

From  270004T8GY 270004T8GY

Applying and resolving holds - IBM Sterling Call Center

Learn how to apply and resolve order holds by using the IBM Sterling Call Center application.

From  270004T8GY 270004T8GY

Appeasing customers with IBM Sterling Call Center

Learn how you can use the IBM Sterling Call Center next-generation application to appease customers and promote customer satisfaction.

From  270004T8GY 270004T8GY

IBM Sterling Call Center overview

IBM Sterling Call Center next-generation application is a new user interface that is enhanced so that you can quickly and easily address customer requests.

From  270004T8GY 270004T8GY