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通用汽车金融公司 +IBM:使用 Waston Assistant 回答客户问题,改善员工工作体验

通用汽车金融公司是汽车行业领导者通用汽车的金融服务部门,它将 Waston Assistant 视为 "另一名团队成员",帮助回答客户的常规问题,并在竞争激烈的环境中改善员工的工作体验。 在COVID-19期间,Watson Assistant 处理了 50-60% 的实时聊天请求,在没有人工干预的情况下解决了大约 90% 的问题。了解更多 IBM Watson…

From  50UQ6M3JSN 50UQ6M3JSN on June 15th, 2021

Chatting with IBM Z ChatOps 1.1.0

IBM Z ChatOps was generally available on Nov 3, 2020. Watch this demo video to learn about how to chat with the bot user of IBM Z ChatOps and ask it to show the resource information that you need in…

From  1000003W0J 1000003W0J on January 10th, 2021

Burguer King. Jornada da Transformação Digital. Change Experience 4

Marcia Baena, VP de Gente & Gestão do Burguer King e Popeyes Brasil, compartilha sua experiência de como foi suportar milhares de funcionário em um cenário de pandemia…

From  CHQMKT_Services on December 4th, 2020

San Jacinto College District + IBM: Going beyond a chatbot with IBM Watson

Listen to Rob Stanicic, Chief Information Officer, San Jacinto College, as he talks about how they use IBM Watson Assistant, Watson Discovery and Watson Studio to create a chat bot that can deal with…

From  CorpMkt-EiC-JY on April 28th, 2020

GM Financial + IBM: Using Watson Assistant to answer customer questions and improve the employee workday

Bob Beatty, EVP of Customer Experience, GM Financial, talks about how they empowered employees by using "another team member," Watson Assistant, to answer routine customer questions and…

From  CorpMkt-EiC-JY on April 14th, 2020