cognitiveCX develops an AI-driven customer experience analytics service that helps customers tap into its unstructured data and derive meaningful insights.
"When we started working with the Watson technology we were able to understand this huge corpus of text, whether it comes from social media, news reports, product reviews or call logs. All of a sudden we sort of had an x-ray across all of our customer data." Explains Nicholas Therkelsen-Terry, CEO, cognitiveCX. #IBMClientVoices