What's New in Contact Centers: Upgrade Your Chatbot with Voice - How do you build a better bot? With customers demanding more than ever from today's contact centers, chatbots and virtual agents need an upgrade with voice capabilities to give people the experience they deserve. Watch Michal Henn, Digital, AI & Automation Lead at IBM Israel, New in Contact Centers: Upgrade Your Chatbot with Voice. With customers demanding more than ever from today's contact centers, chatbots and virtual agents need an upgrade with voice capabilities to give people the experience they deserve. Watch Michal Henn, Digital, AI & Automation Lead at IBM Israel, demo the latest in chatbot technology at Think.