"Once you've digitized what you do, there's a tremendous opportunity to leverage AI and what does that really mean? Well it means leveraging the data from your operations to improve the outcome in some way. Either by smartly routing tasks to the person who is best suited to handle it, or using intelligence to provide recommendations so you can upskill your workers and get stuff done faster. Or using intelligence to not have you go through and read the 200-page document so you can figure out how to take action faster. These are all different forms of intelligence that can be integrated into your operations once it's been digitized. And what it does it it sets these organizations up to use their people where they matter most."