Think 2020: Dr. Rania Khalaf [Audiogram]
From CHQMKT_Cloud on July 13th, 2020
"Let's take a look at this notion of a hybrid workforce. Historically, automation brought standardization and division of labor for how the humans and machines work together. As these automations become more intelligent, more flexible and more powerful, we start to see the ability to bring flexibility and enable these proactive hybrid processes, where the humans and their agents are working collaboratively together."