As the pandemic swept the globe, governments were tasked with delivering emergency services and unemployment benefits, all while learning how to support citizens in a digital world. Caseworkers became overwhelmed as they sifted through endless claims and applications, making it clear that they need a technology that alleviates burdens and offers a better user experience. IBM Social Program Management is a solution built to do just that. In this session, hear how you can empower caseworkers and get a preview of our latest release.