The Contact Center Landscape with ICMI

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid strategies for moving forward.

Watch the 5 in 10 series - 5 Tips to Improve Your Contact Center in 10 minutes:

5 in 10: The Contact Center Landscape with ICMI
5 in 10: Empower the Agent Experience with Twilio
5 in 10: Customer Experience First with Salesforce Service Cloud
5 in 10: Unlock Your Contact Center AI with Salesforce Einstein

Each 10-minute episode of this fast-paced, multi-part series will explore tips and tricks to innovate and deliver exceptional employee and customer experiences – anywhere, at any time.

Improve your customer experience everywhere, learn more.

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The Contact Center Landscape with ICMI

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