Carmen Suarez, Assistant Director, Miami-Dade County IT, talks about using IBM Watson Assistant to help respond to the 436,000 customers of the water and sewer department, making their call centers more efficient 24/7.

Learn more about AVA, a chatbot that functions as an aid to one of the largest water departments in the United States and how it won the 100 Brilliant Ideas at work National Association award for customer service innovation:  https://www.ibm.com/analytics/put-ai-to-work