Indosat Ooredoo was seeking to enhance customer experience and agent productivity by embedding digital in all customer interactions. Indosat Ooredoo collaborated with IBM to modernize its contact center using Salesforce solutions and IBM Garage methodology. Read more: https://ibm.co/3dta9kc

The Integrated contact center has helped Indosat Ooredoo reduce the Average Handling Time (AHT) by 50% and Average Speed of Answer (ASA) by 90%.

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•IBM Client References: http://bit.ly/1hzYvlB