With IBM Support Insights, your team will gain the insights necessary to optimize the availability of your IT infrastructure by identifying where your biggest problems are and uncover patterns to root causes.

We utilize historical IBM service data to offer key performance indicators to highlight IT service hot spots impacting your availability and precious staff time.

Narrated by Rob Coventry, Multivendor Software Technical Executive, TSS, this Delivery Metrics QuikDemo answers the questions: where are my most pesky support problems, and what are the fact-based trends, patterns, directions, and indicators that I can use to make informed decisions?