IBM Cognos helps Metlife increase customer satisfaction
From 270006MQHP 270006MQHP on July 6th, 2017
MetLife, a leading provider of insurance, annuities and employee benefit programs implements IBM Cognos and improved their operational accuracy and hence increasing customer satisfaction. Read More: http://ibm.co/1WTQvzH Mark Reed, IT Project Manager, MetLife, explains "The customers now get accurate and timely statements, which they didn't before. And they are able to interrogate their statements and their payments online. So, they can understand exactly what they are going to get extremely quickly."