IBM Call Home ESA for Multivendor Support

As data centers evolve to support AI and modern workloads, organizations increasingly rely on infrastructure from multiple vendors. While this flexibility enables growth, it also introduces complexity.

IBM Call Home with Electronic Service Agent addresses this challenge by providing unified, automated monitoring across IBM and non‑IBM systems. Hardware issues are detected early, diagnostics are collected automatically, and service requests are routed directly to IBM Support—eliminating manual effort, reducing downtime, and streamlining multivendor support.