The deep dive begins with a brief overview of the specific problems that are faced by caseworkers when they are completing their day-to-day tasks - problems that can reduce caseworkers’ productivity. The deep dive then talks-through some summaries of the approaches to improving caseworker productivity in V8.0.0. At the end of the deep dive, you’re invited to click a link that takes you to a two-minute demonstration of some key V8.0.0 functionality.