IBM Cúram Social Program Management V8.0.0 deep dive: Case Overview and Entitlements card
The deep dive summarizes the current issues that are faced by caseworkers as they try to answer citizens’ questions. The deep dive also describes the new Case Overview feature in V8.0.0, which is designed to address the caseworkers’ need to quickly identify key information about a case. This is followed by a demonstration of the Case Overview feature and a summary of how the Case Overview feature can help caseworkers in complex scenarios. The deep dive also covers the technical foundation of this new feature, including the implementation and configuration options available, and any upgrade implications. The deep dive concludes with guidance about where to find further information about this new feature.