A leading bank in the Netherlands improves the digital customer experience, increases contact center efficiency and gains insights into customer needs when it engages IBM Global Business Services to develop a conversational AI assistant powered by IBM Watson technology. Read more: https://ibm.co/3gYhITl

“The virtual assistant applies IBM Watson natural language processing and analytics to understand the customer’s need in that moment. Then, it automatically responds to routine queries and passes more complex requests to the right expert,” explains Jeroen Das, Product Owner of Conversational AI and Bob van Groningen, IT Engineering Lead, ABN AMRO Bank N.V.

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•IBM Client References: http://bit.ly/1hzYvlB