H&R Block + IBM: Journey to AI Audiogram
From 5500021X6T 5500021X6T on May 29th, 2020
The other thing that I expected but that has been really wonderful is the amount of support that we've received from across IBM. I think, you know, a lot of people who've worked with IBM for a long time are used to getting great support from a specific product group. But with cloud pack, I've been able to work with people across IBM in a way that is new to me and has been really amazing for me and the team. You know, we have people who are experts on the technology coming to the table, but we've also had access to people who are really great at different disciplines within what we're trying to do. Our data scientists have been able to talk with data scientists at IBM or experts in developing and deploying models. Our governance analysts have been able to talk to People who are best in class when it comes to governance and, and leverage their experience and their lessons over time. And, and to me that had made this entire initiative, so much richer, because it's not just about acquiring a piece of technology. It's really about thinking through our data journey as an enterprise, and how we can use technology but also use really great processes and really strong discipline in order to bring everything together and get results.