Five ways you can use a Digital Experience Monitoring tool to transform customer experience

The complexity of modern IT environments often leads to undetected performance issues, impacting user satisfaction and business outcomes. These performance issues if undetected, can also lead to countless hours spent identifying their root cause and figuring out a way to remediate them. Frustrated by the inability to gain end-to-end visibility into user journeys, IT teams struggle to ensure a seamless digital experience across applications, websites, and mobile apps.

The solution to resolving these challenges is using a Digital experience monitoring (DEM) tool to analyze the performance of digital applications and services. DEM is a performance analysis practice that combines application performance monitoring (APM) and end user experience monitoring, empowering IT teams to evaluate the entire end-to-end journey from the backend and data center to user device.

Watch this webinar to learn five ways you can use a Digital Experience Monitoring tool to transform customer experience. You’ll also get to see the benefits of DEM as shared through a client story, and you’ll get to see how IBM Instana, a leading DEM solution for businesses seeking to enhance user experiences, reduce downtime, and drive digital transformation.