Enghouse Systems: Watson Services turn a cost center into a growth center.
From CorpMkt-EiC-JY
From CorpMkt-EiC-JY
Vincent Mifsud, President of Enghouse Systems and Alex Black, Chief Technical Officer, explains how IBM Watson Studio helped change their call center into a growth center with data and analytics and the help of the IBM Data Science and AI Elite team. They became AI ready in less than four months differentiating them in the call center space.