The pandemic is amplifying market forces to disrupt traditional customer engagement models and challenge banks to reinvent themselves. The pandemic has left physical branches empty and has accelerated the demand for digital banking and new ways of working.  In this Reinventing Financial Services session, Samsung and IBM will share how banks can navigate this new normal, evolve their business models and deepen customer relationships. We will also demonstrate a new concept that enables mobile bankers, leveraging IBM FSS Cloud and Samsung's DeX tablet technology.