To accommodate business expansion without compromising on service delivery, Consolidated Communications deployed a scalable IBM Netcool fault management solution that helps the network provider integrate new acquisitions more rapidly and identify potential issues more quickly for greater customer satisfaction. Read more: https://ibm.co/2NeqxX8

“Netcool Operations Insights is very customizable and so we’ve been able to implement custom analytics to determine how long alarms stay persistent in our network, how quickly they’re acknowledged by technicians. And using that data we’ve been able to reduce alarm volume over the last year about 20%.” Explains Danny Butler, Manager of Network Surveillance, Consolidated Communications. #IBMClientVoices

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