Contact Center Department of Ceska Pojistovna now rely on IBM Watson Explorer to understand 100% calls received, 100% Emails received and to improve the Quality of Information used.
Read more: ibm.co/2ml5N6C
BM Analytics helps us understand better Client Insights, build fraud prevention measures and have better Lead Management function
Miroslav Sovjak - Head of Contact Center, Ceska Pojistovna
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