CenterPoint Energy, an energy company in the United States, delivers an integrated customer experience, streamlines front-end and back-office processes, improves operating efficiencies and anticipates lower costs when it engages IBM Global Business Services - Business Consulting Services to integrate its multiple systems onto one platform using SAP AG technology. Read more: https://ibm.co/2IX6yjk

“Using the SAP HANA platform underneath the predictive analytics engine that IBM implemented, we are now able to actually provide our agents with insight that’s likely why the customer might be calling,” explains Gregory Knight, Senior VP and Chief Customer Officer, CenterPoint Energy.

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