IBM Cloud helps Canon Europe transform customer experience and interaction by providing internet-centric quality of service, multichannel support and complete integration with the IT environments. It helped unlock the data that was locked in to the client’s internal system of records without sacrificing their security.
“As we undertook our digital transformation, and specifically in the B2B space, our key requirements from our business and our customers was having internet-centric quality of service; having multichannel support; complete full availability of our environments; of our applications; as well as the data that was residing and locked in into our system of records,” explains Nitesh Saini, Principal for Technology Foundation and Business Intelligence, Canon Europe. #IBMClientVoices
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