Seeking to enhance customer service and drive efficiency, Asan Medical Center (AMC) collaborated with IBM Services to automate the bed allocation task and inpatient reservation through intelligent automation, using the IBM Garage methodology. This has helped each staff member, involved in patient registration, save up to 3 hours per day, allowing more time for customer service. Read more: https://ibm.co/3h8Zds1
Intelligent automation has helped Asan Medical Center reduce bed allocation time by upto 20 minutes. The AMC staff involved in registering patients, were able to save approximately 3 hours daily, giving them more time to dedicate to patient care.