AI helps Lufthansa Connect to New Insights for Happier Customers

Lufthansa Group applies IBM Watson technology to analyze data about previous customer service engagements for insights that help agents answer current inquiries.

“For Lufthansa, AI is so critical because it helps us to unlock all the potential from the data that we already have,” explains Mirco Bharpalania, Senior Director of Cross Domain Solutions, Lufthansa Group. #IBMClientVoices