AvivaSa, a Turkish insurance company embarks on a digital transformation journey with IBM for sales mobility, and to process complex events, thus enhancing customer satisfaction, and thus, customer loyalty. It is now a paperless enterprise and has been able to decrease operational costs, increase operational efficiency, and save time.
"Digital transformation programs leverage the business and enable to create very new business and design process paper-less, digital process, increase customer loyalty and satisfactions, operation efficiency, decrease the operation cost and save time," explains Yasar Karadeli, IT Digital Transformation, Executive Technology Leader, AvivaSa.