Birth of a Digital Assistant: Raising Cora [1/7]

From 50QKF2525J 50QKF2525J on April 2nd, 2020

views

Customers want a choice of how, when and where to conduct their banking, from the 24/7 accessibility of mobile and digital to personal and branch-based. Banks face the pressure of competition and the need to improve customer experience with faster service, reduced wait times and first-time problem resolution, all while reducing costs.

Royal Bank of Scotland created Cora to address these needs. Meet Cora in this series of 7 videos. Visit http://ibm.biz/banking_chatbot for the full story.

Engineers build the AI, but a team at Royal Bank of Scotland brings their digital assistant to life.

Tags

Birth of a Digital Assistant: Raising Cora [1/7]

Related Media