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  • Thumbnail for entry KCS: An Introduction to KCS in IBM

    04:12

    KCS: An Introduction to KCS in IBM

    KCS: An Introduction to KCS in IBM

    From IBMTRAIN FUNCTIONAL-ID 3 Months ago

     | 2,047    2,047 views
    This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge.
  • Thumbnail for entry KCS: An Introduction to KCS in IBM

    04:12

    KCS: An Introduction to KCS in IBM

    KCS: An Introduction to KCS in IBM

    KCS: An Introduction to KCS in IBM
    IBMTRAIN FUNCTIONAL-ID 3 Months ago
     | 2,047    2,047 views
  • Thumbnail for entry KCS: Sufficient to Solve

    01:58

    KCS: Sufficient to Solve

    KCS: Sufficient to Solve

    From IBMTRAIN FUNCTIONAL-ID 4 Months ago

     | 179    179 views
    This video addresses one of the core concepts of Knowledge-Centered Service, or KCS. That concept is “Sufficient to solve”.
  • Thumbnail for entry KCS: Sufficient to Solve

    01:58

    KCS: Sufficient to Solve

    KCS: Sufficient to Solve

    KCS: Sufficient to Solve
    IBMTRAIN FUNCTIONAL-ID 4 Months ago
     | 179    179 views
  • Thumbnail for entry KCS: Leadership

    06:16

    KCS: Leadership

    KCS: Leadership

    From IBMTRAIN FUNCTIONAL-ID 4 Months ago

     | 31    31 views
    This video talks about your leadership role in successfully implementing KCS across IBM.
  • Thumbnail for entry KCS: Leadership

    06:16

    KCS: Leadership

    KCS: Leadership

    KCS: Leadership
    IBMTRAIN FUNCTIONAL-ID 4 Months ago
     | 31    31 views
  • Thumbnail for entry KCS: Demand Driven knowledge

    01:44

    KCS: Demand Driven knowledge

    KCS: Demand Driven knowledge

    From IBMTRAIN FUNCTIONAL-ID 4 Months ago

     | 199    199 views
    This video discusses the KCS core concept of Demand Driven knowledge.
  • Thumbnail for entry KCS: Demand Driven knowledge

    01:44

    KCS: Demand Driven knowledge

    KCS: Demand Driven knowledge

    KCS: Demand Driven knowledge
    IBMTRAIN FUNCTIONAL-ID 4 Months ago
     | 199    199 views
  • Thumbnail for entry KCS: Abundance

    01:49

    KCS: Abundance

    KCS: Abundance

    From IBMTRAIN FUNCTIONAL-ID 5 Months ago

     | 241    241 views
    This video discusses the KCS core concept of Abundance.
  • Thumbnail for entry KCS: Abundance

    01:49

    KCS: Abundance

    KCS: Abundance

    KCS: Abundance
    IBMTRAIN FUNCTIONAL-ID 5 Months ago
     | 241    241 views
  • Thumbnail for entry KCS: Create Value

    01:36

    KCS: Create Value

    KCS: Create Value

    From IBMTRAIN FUNCTIONAL-ID 5 Months ago

     | 204    204 views
    This video discusses the KCS core concept of Creating Value..
  • Thumbnail for entry KCS: Create Value

    01:36

    KCS: Create Value

    KCS: Create Value

    KCS: Create Value
    IBMTRAIN FUNCTIONAL-ID 5 Months ago
     | 204    204 views
  • Thumbnail for entry KCS: Assess value

    02:21

    KCS: Assess value

    KCS: Assess value

    From IBMTRAIN FUNCTIONAL-ID 5 Months ago

     | 184    184 views
    This video looks at why it’s important to measure our knowledge activities.
  • Thumbnail for entry KCS: Assess value

    02:21

    KCS: Assess value

    KCS: Assess value

    KCS: Assess value
    IBMTRAIN FUNCTIONAL-ID 5 Months ago
     | 184    184 views
  • Thumbnail for entry KCS: Collective Experience and Ownership

    03:04

    KCS: Collective Experience and Ownership

    KCS: Collective Experience and Ownership

    From IBMTRAIN FUNCTIONAL-ID 5 Months ago

     | 193    193 views
    This video discusses two more core concepts in KCS: Collective Experience and Collective Ownership.
  • Thumbnail for entry KCS: Collective Experience and Ownership

    03:04

    KCS: Collective Experience and Ownership

    KCS: Collective Experience and Ownership

    KCS: Collective Experience and Ownership
    IBMTRAIN FUNCTIONAL-ID 5 Months ago
     | 193    193 views
  • Thumbnail for entry KCS: Transformation and Continuous Improvement

    02:18

    KCS: Transformation and Continuous Improvement

    KCS: Transformation and Continuous Improvement

    From IBMTRAIN FUNCTIONAL-ID 5 Months ago

     | 218    218 views
    This video explains how KCS uses a Double Loop process to ensure the continuous improvement of our knowledge content.
  • Thumbnail for entry KCS: Transformation and Continuous Improvement

    02:18

    KCS: Transformation and Continuous Improvement

    KCS: Transformation and Continuous Improvement

    KCS: Transformation and Continuous Improvement
    IBMTRAIN FUNCTIONAL-ID 5 Months ago
     | 218    218 views
  • Thumbnail for entry Introducing the IBM Support Community: Forums

    01:13

    Introducing the IBM Support Community: Forums

    Introducing the IBM Support Community: Forums

    From IBMTRAIN FUNCTIONAL-ID 5 Months ago

     | 1,292    1,292 views
    This video demonstrates how to use the IBM Support community forums that are available for select products. Watch the other videos in this series: * Search,…
  • Thumbnail for entry Introducing the IBM Support Community: Forums

    01:13

    Introducing the IBM Support Community: Forums

    Introducing the IBM Support Community: Forums

    Introducing the IBM Support Community: Forums
    IBMTRAIN FUNCTIONAL-ID 5 Months ago
     | 1,292    1,292 views
  • Thumbnail for entry IBM Support Community: Open and manage cases

    01:42

    IBM Support Community: Open and manage cases

    IBM Support Community: Open and manage cases

    From IBMTRAIN FUNCTIONAL-ID 5 Months ago

     | 3,786    3,786 views
    This video demonstrates how to open and manage cases in the IBM Support community that is available for select products. Watch the other videos in this series: *…
  • Thumbnail for entry IBM Support Community: Open and manage cases

    01:42

    IBM Support Community: Open and manage cases

    IBM Support Community: Open and manage cases

    IBM Support Community: Open and manage cases
    IBMTRAIN FUNCTIONAL-ID 5 Months ago
     | 3,786    3,786 views
  • Thumbnail for entry Introducing the IBM Support Community: Search

    01:34

    Introducing the IBM Support Community: Search

    Introducing the IBM Support Community: Search

    From IBMTRAIN FUNCTIONAL-ID 5 Months ago

     | 2,084    2,084 views
    This video demonstrates how to find solutions in the IBM Support community that is available for selected products. Watch the other videos in this series: * Open and…
  • Thumbnail for entry Introducing the IBM Support Community: Search

    01:34

    Introducing the IBM Support Community: Search

    Introducing the IBM Support Community: Search

    Introducing the IBM Support Community: Search
    IBMTRAIN FUNCTIONAL-ID 5 Months ago
     | 2,084    2,084 views
  • Thumbnail for entry KCS in 5 Minutes

    05:24

    KCS in 5 Minutes

    KCS in 5 Minutes

    From IBMTRAIN FUNCTIONAL-ID 6 Months ago

     | 4,035    4,035 views
    This video describes the concepts of Knowledge Centered Service (KCS): its origin, its steps, its benefits, and its implementation.
  • Thumbnail for entry KCS in 5 Minutes

    05:24

    KCS in 5 Minutes

    KCS in 5 Minutes

    KCS in 5 Minutes
    IBMTRAIN FUNCTIONAL-ID 6 Months ago
     | 4,035    4,035 views
  • Thumbnail for entry An Approach to Integrating IoT Platform with Maximo Meters

    22:00

    An Approach to Integrating IoT Platform with…

    An Approach to Integrating IoT Platform with Maximo Meters

    From David Boggs 10 Months ago

     | 222    222 views
    This session is an introduction to a Maximo - IoT Platform lab which will talk you through pushing data into Maximo through the REST API using NODERED. I'm…
  • Thumbnail for entry An Approach to Integrating IoT Platform with Maximo Meters

    22:00

    An Approach to Integrating IoT Platform with…

    An Approach to Integrating IoT Platform with Maximo Meters

    An Approach to Integrating IoT Platform with Maximo Meters
    David Boggs 10 Months ago
     | 222    222 views
  • Thumbnail for entry IBM Support with Watson: Omnibox

    01:46

    IBM Support with Watson: Omnibox

    IBM Support with Watson: Omnibox

    From IBMTRAIN FUNCTIONAL-ID 11 Months ago

     | 99    99 views
    Selected IBM products now feature the IBM Support omnibox, which uses Watson to concurrently process and respond to thousands of questions in IBM Support.
  • Thumbnail for entry IBM Support with Watson: Omnibox

    01:46

    IBM Support with Watson: Omnibox

    IBM Support with Watson: Omnibox

    IBM Support with Watson: Omnibox
    IBMTRAIN FUNCTIONAL-ID 11 Months ago
     | 99    99 views
  • Thumbnail for entry IBM Africa - Education

    03:01

    IBM Africa - Education

    IBM Africa - Education

    From IBMTRAIN FUNCTIONAL-ID 11 Months ago

     | 30    30 views
    Discover the Africa Skills Initiative, with IBM providing free access to cutting-edge technology at schools and universities. The goal is help the next generation to…
  • Thumbnail for entry IBM Africa - Education

    03:01

    IBM Africa - Education

    IBM Africa - Education

    IBM Africa - Education
    IBMTRAIN FUNCTIONAL-ID 11 Months ago
     | 30    30 views

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