-
From IBMTRAIN FUNCTIONAL-ID 3 Months ago
| 2,047 2,047 viewsThis video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge. -
From IBMTRAIN FUNCTIONAL-ID 4 Months ago
| 179 179 viewsThis video addresses one of the core concepts of Knowledge-Centered Service, or KCS. That concept is “Sufficient to solve”. -
From IBMTRAIN FUNCTIONAL-ID 4 Months ago
| 31 31 viewsThis video talks about your leadership role in successfully implementing KCS across IBM. -
From IBMTRAIN FUNCTIONAL-ID 4 Months ago
| 199 199 viewsThis video discusses the KCS core concept of Demand Driven knowledge. -
From IBMTRAIN FUNCTIONAL-ID 5 Months ago
| 241 241 viewsThis video discusses the KCS core concept of Abundance. -
From IBMTRAIN FUNCTIONAL-ID 5 Months ago
| 204 204 viewsThis video discusses the KCS core concept of Creating Value.. -
From IBMTRAIN FUNCTIONAL-ID 5 Months ago
| 184 184 viewsThis video looks at why it’s important to measure our knowledge activities. -
From IBMTRAIN FUNCTIONAL-ID 5 Months ago
| 193 193 viewsThis video discusses two more core concepts in KCS: Collective Experience and Collective Ownership. -
From IBMTRAIN FUNCTIONAL-ID 5 Months ago
| 218 218 viewsThis video explains how KCS uses a Double Loop process to ensure the continuous improvement of our knowledge content. -
From IBMTRAIN FUNCTIONAL-ID 5 Months ago
| 1,292 1,292 viewsThis video demonstrates how to use the IBM Support community forums that are available for select products. Watch the other videos in this series: * Search,… -
Introducing the IBM Support Community: Forums
IBMTRAIN FUNCTIONAL-ID 5 Months ago| 1,292 1,292 views -
From IBMTRAIN FUNCTIONAL-ID 5 Months ago
| 3,786 3,786 viewsThis video demonstrates how to open and manage cases in the IBM Support community that is available for select products. Watch the other videos in this series: *… -
IBM Support Community: Open and manage cases
IBMTRAIN FUNCTIONAL-ID 5 Months ago| 3,786 3,786 views -
From IBMTRAIN FUNCTIONAL-ID 5 Months ago
| 2,084 2,084 viewsThis video demonstrates how to find solutions in the IBM Support community that is available for selected products. Watch the other videos in this series: * Open and… -
Introducing the IBM Support Community: Search
IBMTRAIN FUNCTIONAL-ID 5 Months ago| 2,084 2,084 views -
From IBMTRAIN FUNCTIONAL-ID 6 Months ago
| 4,035 4,035 viewsThis video describes the concepts of Knowledge Centered Service (KCS): its origin, its steps, its benefits, and its implementation. -
From David Boggs 10 Months ago
| 222 222 viewsThis session is an introduction to a Maximo - IoT Platform lab which will talk you through pushing data into Maximo through the REST API using NODERED. I'm… -
An Approach to Integrating IoT Platform with Maximo Meters
David Boggs 10 Months ago| 222 222 views -
From IBMTRAIN FUNCTIONAL-ID 11 Months ago
| 99 99 viewsSelected IBM products now feature the IBM Support omnibox, which uses Watson to concurrently process and respond to thousands of questions in IBM Support. -
From IBMTRAIN FUNCTIONAL-ID 11 Months ago
| 30 30 viewsDiscover the Africa Skills Initiative, with IBM providing free access to cutting-edge technology at schools and universities. The goal is help the next generation to…